Cancellation Policy

1) The customer, who is a consumer, has the right to cancel the contract concluded without giving reasons within 14 days. The cancellation period begins on the day when the customer or a nominated third party which is not the carrier of the goods has taken ownership of them.

To exercise your right to cancellation, you must send us a clear statement (e.g. by letter sent by post, fax, or email) of your decision to cancel this contract. You can use the attached cancellation form to do this, but it is not mandatory. It is also possible to fill in the electronic form provided on our website (www.wichmann-os.de) and send it there.

To meet the cancellation deadline, it is sufficient to notify us that you intend to exercise your right of cancellation before the cancellation deadline.

The right of cancellation does not apply to distance contracts for the delivery of goods which were manufactured according to customer specifications or which are clearly tailored to the customer’s needs, or which are not suitable for return due to their quality, could spoil quickly or are past their sell-by date.

2) Consequences of cancellation

If the customer effectively cancels the contract, we must refund all payments we have received from the customer, including delivery charges (excluding additional costs resulting from the customer choosing another type of delivery than the cheapest standard delivery we offer), immediately and at the latest within fourteen days of the day when we received the notice of cancellation of the contract. For these payments we use the same payment method which the customer used for the original transaction, unless we have explicitly agreed otherwise. In no case shall the customer be charged fees for the refund. We can refuse to make the repayment until we have received the goods back or you have provided proof that you have sent back the goods, whichever is earlier.

The customer must pay the direct costs of returning the goods.

The customer must also return or hand over the goods without undue delay, and at the latest within fourteen days of the day when we receive the notice of cancellation. You have complied with the deadline if you send the goods before the 14-day period expires. You only need to pay for any diminished value of the goods if such a loss in value is due to the handling of the goods which was not part of an inspection necessary to check the quality, features and functioning of the goods.